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    • Home
    • Services
      • The Touch-Free Advantage
      • Self-Serve Covenience
      • Vacuum/Shampoo/Fragrance
      • Accessories
    • About Us
      • Who We Are
      • Location
      • FAQ
    • Contact Us
  • Home
  • Services
    • The Touch-Free Advantage
    • Self-Serve Covenience
    • Vacuum/Shampoo/Fragrance
    • Accessories
  • About Us
    • Who We Are
    • Location
    • FAQ
  • Contact Us

Frequently Asked Questions

Please reach us at contactus@expresscarwashky.com if you cannot find an answer to your question.

The waiting times fluctuate based on the time of day and our current level of activity. Typically, our bays are readily available with quick access. During peak times, when at full capacity, there might be a brief wait, but the average wait time is generally around 5-10 minutes. 


Our most asked question!


  • Basic Wash - For the minimalist seeking a swift and budget-friendly car cleaning solution, our basic package is suited for you. It kicks off with a two-step presoak, effectively coating your vehicle to eliminate simple dirt and grime. A powerful high-impact rinse follows to remove any remaining soap and debris. The final touch includes a spot-free rinse with purified water through a process called reverse osmosis, ensuring your car emerges unharmed and spot-free. 
  • Deluxe Wash - For those seeking enhanced cleaning power and a quality shine, our Deluxe package is the ideal choice. Building on the features of our Basic Wash, the Deluxe option includes additional perks. Upon arrival, your car's undercarriage, wheels, and rocker panels undergo a thorough high-pressure water spray, eliminating any dirt, debris, or salt in crevices. This is followed by our tire cleaner ensuring a clean, captivating glow. After a comprehensive rinse and preceding the spot-free rinse, your car receives a protective layer of hot wax to shield it from the elements and leave that clean car look. As you exit, our high-velocity dryers activate, moving up and down to deliver you a thorough drying process. 
  • Ultimate Wash - Our ultimate value! Tailored for customers seeking the finest clean and optimal value. It encompasses all the features of our Basic and Deluxe Washes. Additionally, experience our advanced tri-foam conditioner coating, designed to effectively eliminate tougher dirt and debris while enhancing the application and longevity of our wax for a lasting shine. Your vehicle will also benefit from a quality rain shield finish, providing improved visibility and protection during inclement weather. Finally, enjoy an upgrade with our premium-scented Carbauna Lava Wax, ensuring not just a longer-lasting and brighter shine but also a pleasantly fragrant car! 


We offer a range of 10 options to guide you through the process of thoroughly cleaning your vehicle step by step. 


  • Low Pressure Tire Cleaner - Our tire cleaner is as described. Functioning as a degreaser, it effectively eliminates dirt, gunk, and road oils. Apply this choice to your wheels and tires to break down any accumulated buildup. 
  • Low Pressure Pre-Soak - Your base dirt and grime remover. Apply a thorough coating to your vehicle to effectively dissolve any accumulated dirt or film. 
  • High Pressure Soap - This choice provides a stronger soapy spray, enabling you to access challenging areas and address those stubborn cracks and crevices that might be overlooked. 
  • Foam Brush - The centerpiece to a quality clean . Utilized with the pre-soak and soap, our foam brush is used to scrub away all the loosened dirt and grime from your vehicle. Our brushes are crafted from high-quality hog hair, providing a gentle yet efficient touch to ensure a thorough cleaning and leaving it scratch free. 
  • High Pressure Rinse - Used at various stages in your wash process, the high-pressure rinse delivers a powerful and concentrated spray, effectively removing dirt, soap, and any other residues, leaving your car thoroughly clean. 
  • Low Pressure Foam Conditioner - Enhanced in concentration and designed for stubborn dirt, our conditioner is formulated to eliminate any lingering residue and prepare the surface for the application of our wax and clear coat protectant.
  • Clear Coat Protectant - An additional protective layer. This serves to shield your vehicle from the elements and reinforces your clear coat, creating a barrier for rain and potentially harmful substances, allowing them to roll off. 
  • Wax - The key to achieving a brilliant shine. Our wax application not only enhances the protection of your paint and clear coat but also ensures a durable, high-quality shine that lasts. 
  • Spot-Free Rinse - Last, but not least! This marks the last phase in leaving your vehicle clean and gleaming. Through a reverse osmosis process, we purify the water by removing any harmful chemicals and minerals. Employ this as a concluding rinse to wash away all residues and achieve a spot-free, radiant shine.
  • Stop - This feature is used after completing the vehicle wash or during stages of preparation in between. It deactivates the system to avoid unnecessary water and chemical waste as well as preventing a messy environment. 


Every feature in our self-serve bays serves a distinctive and vital role in delivering the best possible clean for your vehicle. Our equipment is strategically arranged to offer you a straightforward, step-by-step process, ensuring maximum value from your car wash experience. Beginning from 'stop,' each option is intended to be utilized in a clockwise sequence, with certain selections recommended for repeated use.


**Please Note: Every chemical is carefully formulated and stored separately to enhance your car wash experience. Please allow sufficient time between selections to ensure the full effect is applied.**  


  1. Tire Cleaner - Begin your washing routine by generously applying our tire cleaner to your wheels, tires, and inner liners. 
  2. Pre-Soak - Transition to the pre-soak and generously apply it to all surfaces of your vehicle, initiating the process of dirt elimination.
  3. High Pressure Soap - Proceed by utilizing our high-pressure soap to reach all those hard-to-access areas, ensuring thorough coverage, as well as sections that may require extra attention. 
  4. Foam Brush - Next, employ our foam brush to meticulously scrub your entire vehicle, ensuring that the targeted dirt, film, and debris has been effectively broken up and is ready to be rinsed off.
  5. High Pressure Rinse - Now, implement our high-pressure spray to eliminate any leftover soap, dirt, and film from your vehicle. Our equipment is exceptionally powerful, ensuring your car is as clean as possible. It's best to follow the 6"-12" rule: maintain a distance of 6" or more for paint surfaces and 12" or more around any molding or trim.
  6. Foam Conditioner - Progressing into the final phases, apply our premium foam conditioner to your freshly rinsed car. This step eliminates any remaining grime and readies the surface for our clear coat and wax treatment.
  7. High Pressure Rinse - Return to the high-pressure rinse option and swiftly go over your vehicle, readying your surface for the next steps.
  8. Clear Coat Protectant - Apply a soft layer, ensuring full coverage on all surfaces with the exception of your wheels and tires. 
  9. High Pressure Rinse - Once again, provide a quick rinse to your vehicle, cleansing the surface and guaranteeing optimal application of our wax.
  10. Wax - Exclude your glass surfaces, wheels, and tires, and thoroughly coat your vehicle with a generous layer of wax to ensure a lasting shine. 
  11. Spot-Free Rinse - Lastly, give your vehicle a final rinse with our spot-free water. This step eliminates any remaining substances, leaving you with a clean and spot-free finish. 
  12. Stop - Congratulations, your car wash is complete! As you wrap up, please switch to the 'stop' setting. This minimizes water and chemical waste, maintaining a tidy and welcoming space for the next customer.


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